Refund Policy
1. Session Fees
All counselling sessions are paid in advance at the time of booking, unless otherwise agreed.
2. Cancellations and Rescheduling
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Clients may cancel or reschedule appointments up to 24 hours in advance without penalty.
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Cancellations made less than 24 hours before the session may be subject to a full session fee.
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Missed sessions without prior notice are non-refundable.
3. Refunds
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Refunds are generally not provided for completed sessions.
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In rare cases where sessions cannot be provided due to therapist unavailability, a full refund or rescheduling option will be offered.
4. Package or Prepaid Sessions
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Prepaid session packages are non-refundable.
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Unused sessions can be rescheduled according to availability and the cancellation policy.
5. Contact for Refunds
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If you have questions regarding refunds or billing, please contact us at:
mindthegapclinic@gmail.com